Tech Support

Lumen & Forge Subscription-Based Support Model

Standard Rate: $190/hr
Business Hours: Monday – Friday 9am – 6pm
Off – Hours: Any time outside business hours, including weekends, billed at 1.25x the discounted rate
Response Time Guarantees:
  • Standard Support: 24 – 72 hour response during business hours
  • Premier Support: 12 hours response during business hours
  • On Call Support: Must be scheduled 72 hours in advance
  • Enterprise: Fully customizable, including 24/7 support

Subscription Tiers & Pricing Model

  • No Rollover — Unused hours expire at the end of each month
  • No Pre-Purchase of Extra Hours — Additional work is billed at the discounted hourly rate
Tier 1
Essential
$640/mo
  • Included Hours: 4 hours
  • Additional Hourly Rate: $160 / hr
  • Off-Hours Rate (1.25x Multiplier): $200 / hr
  • Premium Support Availability: Monday - Friday 6am - 10pm
  • Response Time: Within 12-hrs
BUY NOW
Tier 2
Professional
$1,400/mo
MOST POPULAR
  • Included Hours: 10 hours
  • Additional Hourly Rate: $140 / hr
  • Off-Hours Rate (1.25x Multiplier): $175 / hr
  • Premium Support Availability: Monday - Friday 6am - 10pm; Sat - Sun 8am - 10pm
  • Response Time: Within 6-hrs
BUY NOW
Tier 3
Premium
$2,640/mo
  • Included Hours: 22 hours
  • Additional Hourly Rate: $120 / hr
  • Off-Hours Rate (1.25x Multiplier): $150 / hr
  • Premium Support Availability: Monday - Friday 6am - 2am; Sat - Sun 8am - 10pm
  • Response Time: Within 3-hrs + Priority
BUY NOW
Tier 4
Enterprise
CUSTOM
  • Included Hours: Custom
  • Additional Hourly Rate: Negotiated
  • Off-Hours Rate (1.25x Multiplier): Negotiated
  • Premium Support Availability: 24/7 Support
  • Response Time: Dedicated SLA
CONTACT US FOR PRICING

Additional Details and Rules

  • Non-Rolling Hours: Unused hours do not carry over.
  • Off-Hours Support: Billed at 1.25x the discounted rate, including weekends.
  • On-Call Support: Requires 72-hour scheduling in advance.
  • Overage Hours: Once included hours are used, additional hours are billed at the tier’s discounted rate.
  • Enterprise Plan: Tailored to client needs, including dedicated engineers, custom SLAs, 24/7 support, and negotiated pricing