Standard Rate: $190/hr
Business Hours: Monday – Friday 9am – 6pm
Off – Hours: Any time outside business hours, including weekends, billed at 1.25x the discounted rate
Response Time Guarantees:
✅ Standard Support: 24 – 72 hour response during business hours
✅ Premier Support: 12 hours response during business hours
✅ On Call Support: Must be scheduled 72 hours in advance
✅Enterprise: Fully customizable, including 24/7 support
✅ No Rollover – Unused hours expire at the end of each month
✅ No Pre-Purchase of Extra Hours – Additional work is billed at the discounted hourly rate
✅ Non-Rolling Hours: Unused hours do not carry over.
✅ Off-Hours Support: Billed at 1.25x the discounted rate, including weekends.
✅ On-Call Support: Requires 72-hour scheduling in advance.
✅ Overage Hours: Once included hours are used, additional hours are billed at the tier’s discounted rate.
✅ Enterprise Plan: Tailored to client needs, including dedicated engineers, custom SLAs, 24/7 support, and negotiated pricing
