Tech Support Plans

Flexible monthly support plans tailored to your business needs.

Basic

$200/mo

Best for minimal
support needs

Included Hours
1 hour / month
Additional Hourly Rate
$190/Hr
Off-Hours Rate (1.25x Multiplier)
$237.50/hr
Premium Support Availability
Mon-Fri: 9 AM – 6 PM;
Sat-Sun: 10 AM – 6 PM
Response Time
48-hrs

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Essential

$500/mo

Best for ongoing
support

Included Hours
3 hours / month
Additional Hourly Rate
$170/Hr
Off-Hours Rate (1.25x Multiplier)
$212.50/hr
Premium Support Availability
Mon-Fri: 6 AM – 10 PM;
Sat-Sun: 10 AM – 6 PM
Response Time
24-hrs

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Professional

$1,300/mo

Additional Details and Rules

Non-Rolling Hours: Unused hours do not carry over.
Off-Hours Support: Billed at 1.25x the discounted rate, including weekends.
On-Call Support: Requires 72-hour scheduling in advance.
Overage Hours: Once included hours are used, additional hours are billed at the tier's discounted rate.
Enterprise Plan: Tailored to client needs, including dedicated engineers, custom SLAs, 24/7 support, and negotiated pricing.

Lumen & Forge Subscription-Based Support Model

Standard Rate: $220/hr
Business Hours: Monday – Friday, 9 AM – 6 PM
Off-Hours: Any time outside business hours, including weekends, billed at 1.25x the discounted rate

Response Time Guarantees:

Standard Support: 48 – 72 hour response during business hours
Premier Support: 12-24 hour response during business hours
On Call Support: Must be scheduled 72 hours in advance
Enterprise: Fully customizable, including 24/7 support

Subscription Tiers & Pricing Model

No Rollover — Unused hours expire at the end of each month
No Pre-Purchase of Extra Hours — Additional work is billed at the discounted hourly rate